Privacy & Cookie Policy
Fix and Fit Limited is the data controller for information collected on this website, under UK GDPR and the Data Protection Act 2018.
What we collect
When you book, request a quote, or use our chat: your name, phone, email, address and postcode, job details, and any photos or documents you attach.
How we use it
Only to respond to your enquiry, arrange and carry out the work, take payment, and keep records we're legally required to keep. We never sell your data.
Who we share it with
Trusted providers that help run our service: our website and database host, our email provider, Stripe for secure card payments (we never see or store your full card number), and an AI provider that powers our chat assistant.
How long we keep it
Enquiries that don't go ahead are deleted within 12 months. Job and payment records are kept for 6 years for tax purposes.
Your rights
You can ask to see, correct or delete your data, or object to how we use it, by contacting us. You can also complain to the Information Commissioner's Office (ico.org.uk).